FAQs

General

What types of candles do you sell?

  • All of our candles are hand-crafted soy candles.

How long do your candles burn for?

  • Our candles are made to burn up to 40 hours.

Do you offer wholesale pricing?

  • Yes we do! Get in touch with us at hello@moandmecreative.com.au to discuss more!

Do you offer gift wrapping?

  • We do not offer gift wrapping at this stage, but all our candles come in cute little bags!

How can I contact customer service?

Payments

What forms of payment do you accept?

  • We accept PayPal, Credit & Debit Cards, Afterpay, and Bank Transfer.

What are your bank details?

  • Upon placing an order, you will receive our bank details. If you haven't please reach out to us.

Shipping & Returns

How long will it take for my order to arrive?

  • Some candles are made to order to give you the best possible product. We aim to ship within 2-3 business days.

How do I track my order?

  • Upon dispatch of your order, you will receive a tracking number based on your selected shipping method. If you haven't, please reach out to us.

Do you offer any guarantees or returns

  • We offer a 30-day money back guarantee if you are not satisfied for any reason with the product. Returns are paid at the buyer's expense. Though we kindly ask you to allow us to resolve any issues!